Twic's friendly Member Experience Team is available 5 days a week during regular business hours. There are two channels to reach us. 

Live Chat

Once you are logged in to your Twic account, you'll notice a circular button hovering in the lower right hand corner. Click on the button to bring up a list of options. You can search for a wide variety of articles in our Help Section.

If the self-help articles don't answer your question, simply start a conversation with one of our Member Experience Team members by clicking on the Send us a message button.


You can also reach us the old-fashioned way by sending an email to!

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