Twic's friendly neighborhood Member Experience Team is available 5 days a week during regular business hours. There are two channels to reach us. 

In-App Chat

Once logged in to your Twic account, you'll notice a circular button hovering in the lower right hand corner. Click on the button to bring up a list of options. Chances are, you found this article through it!

If the self-help articles doesn't answer your question, simply start a conversation with one of our Member Experience Team members by clicking on the Start Conversation button.


You can also reach us the old-fashioned way by sending an email to!

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