If you've paid out-of-pocket for eligible post-tax expenses (this does not include reimbursement claims for pre-tax accounts such as FSA, HSA, Commuter accounts) for certain benefit categories, you may qualify to get the money back via a reimbursement claim. With any eligible transaction, make sure to keep the receipt for verification purposes.

How do I submit a claim?

To get started, navigate to the Claims tab in the top navigation for your Twic account. Click on the File a Claim link. Fill in the form, attach a receipt, and you're done!

How long is the approval process?

A reimbursement claim is usually reviewed within 24-48 hours. An approval or rejection notice will be sent via email. You may also track the status of the claim from the Claim tab. 

How and when am I getting reimbursed?

In most cases, the reimbursed amount is processed via payroll reimbursement and processed on a monthly or quarterly basis. Please refer to your company's program policy for details. You can find the program policy under your settings in Twic.

For any additional questions, please feel free to reach out to support@twic.ai.

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