Once a reimbursement claim is submitted, it generally takes 24-48 hours to be reviewed. You can keep track of the status by going to History and clicking on the Reimbursement tab.
Types of status
If a reimbursement claim is currently being reviewed, it will show up as pending. You will usually see this for the first 24-48 hours after a claim is submitted. Please be patient as one of our team members is likely reviewing your claim at the moment!
If a reimbursement claim is approved, you will receive an email confirmation as well as see the status of the reimbursement changed to Approved. This means that your claim has been processed and you are entitled to the approved reimbursement amount.
If a claim is rejected, you will receive an email explaining the reasoning behind the rejection. In many cases, we are simply requesting for additional proof of the transaction to make sure we stay compliant with the company's program policy and the IRS (US only). If you have any questions or concerns, reach out to our Member Experience Team for help.
If your submitted amount is larger than your wallet balance, the system will set up a recurring claim if it is available per your company's policy. Before the amount is fully paid off, it would show the status of In Progress.
If your recurring claim is fully paid off, the system will mark it as completed. In another case, if your claim is wrongly rejected and gets approved later, it will show as Completed as well.