Once a reimbursement claim is submitted, it generally takes 2-3 business days to be reviewed. You can keep track of your reimbursements by navigating to the "Claims" page in your Twic portal.

Claim Statuses

Pending

If a reimbursement claim is currently under review, it will show as "Pending". You will usually see this for the first 2-3 business days after a claim is submitted.

Approved

If a reimbursement claim is approved, you will receive an email confirmation and the status of the claim will show as "Approved" on the Claims page in your Twic Portal. This means that your claim has been processed and you will receive reimbursement for the approved amount based on your company's reimbursement schedule, which can typically be found in your program policy.

Rejected

If a claim is rejected, you will receive an explanation to your email. In many cases, we are requesting additional proof of the transaction to ensure we stay compliant with your company's program policy and the IRS (US only). If you have any questions or concerns, reach out to our Member Experience Team for help.

In Progress

This status only applies to companies that allow reimbursement plans. If your claim amount is larger than your account balance, the system will automatically set up a reimbursement plan. The claim status will be shown as "In progress" until the claim has been paid in full.

Completed

When your reimbursement plan has been paid in full, the claim status will change from In progress to "Completed".

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