Twic Card is a pre-paid debit card in which your benefits accounts under Twic is housed. You may use the card anywhere VISA is accepted and the transactions are automatically linked to the various benefits account that your Twic account holds.
*Your Twic Card is linked to your Twic account and the transactions are subjected to the approval rules set by your company. To see a list of eligible and ineligible card transactions see here. The transaction may be rejected if it's considered ineligible under the policy.
Once your card was swiped, you will get a text message notifying you of the transaction. It will also be logged in History for you to review.
Types Of Cards
There are 2 types of Twic Cards that we offer, virtual and physical. Depending on the options that your company chose to enabled, you may be able to request for one or both types of cards.
If you requested a virtual card, the card is immediately available for use. You can view your card information directly in your Twic account by clicking on the wallet icon on the top bar.
The virtual card can be used online, or anywhere else where you can simply provide a card number (like over the phone).
If you requested a physical card, the card will be shipped to the shipping address you provided in the card request form in 7-10 business days. The card is also immediately available for use once you received in the mail.
Note that your card number will not be available in your Twic account due to security reasons.
Is The Twic Card A Debit Or Credit Card?
It's a debit card! It works just like any normal debit card, however, it can only be used on products and services that are eligible under the policy set forth by your employer and only up to the balance available in your Twic Wallet.
Does my Card Have a PIN Number?
No. There is no pin number associated with your Twic card.
If you run into this issue while using your card, try to run the card as credit. If you are still running into issues, please log in Twic and click the button in the bottom right to contact us.
Where Can I Find My Twic Card Balance?
Your Twic Card balance is connected to your Twic Wallet. Please navigate to your Twic account and click on the wallet icon on the top bar to locate your Twic Card balance.
Where Can I Use My Twic Card?
Using the card
We recommend adding your virtual card or physical card to your mobile wallet on iOS and Android. This allows you to pay in the physical world where smart payment is accepted.
Common Eligible Transactions
- Sports clubs
- Fitness Studios
Common Ineligible Transactions
Your company may allow fitness equipments or other items to be purchased using your benefits dollar, but because the Twic Card can only identify a particular merchant and not the products being sold at the time of purchase, the following transactions are usually declined.
- Fitness or wellness products sold on Amazon (knee braces, jumping ropes...etc)
- Equipments bought at sporting equipments store like REI, Sports Basement
- Retail stores or outlets like Nike, Footlockers...etc
If you feel a transaction should've been approved but was rejected, please contact our support team here and we'd be more than happy to assist you.