Twic Card

Twic Card is a prepaid debit card in which your benefits accounts under Twic is housed. You may use the card anywhere VISA is accepted and the transactions are automatically linked to the various benefits accounts your Twic account holds. 

***Your Twic Card is linked to your Twic account and the transactions are subject to the approval rules set by your company. To see a list of eligible and ineligible card transactions, see here. Transactions may be rejected if they are considered ineligible under the policy.

Transactions

As soon as your card is swiped, you will receive a text message notifying you of the transaction. It will also be logged in History in your Twic account for you to review. 

Types of Cards

We offer 2 types of Twic Cards: virtual and physical. Depending on the options your company chose to enable, you may be able to request for one or both types of cards.

Virtual Cards

If you request a virtual card, the card is immediately available for use. You can view your card information directly in your Twic account by clicking on the Wallet Icon in the top navigation bar.

The virtual card can be used online or anywhere else where you can simply provide a card number (i.e. over the phone).

Physical Cards

If you request a physical card, the card will be shipped to the shipping address you provided in the card request form in 7-10 business days. The card is also immediately available for use once it's in your hands -- no need to activate it!

***Please note note that your card number will not be available in your Twic account due to security reasons.

Is Twic Card a Debit or Credit Card?

It's a debit card! It works just like any normal debit card; however, it can only be used on products and services that are eligible under the policy set forth by your employer and only up to the balance available in your Twic Wallet.

Does My Card Have a PIN Number?

No. There is no pin number associated with your Twic card.
If you run into an issue while using your card, try to run the card as credit. If you are still running into issues, please log in to Twic and click the chat button in the bottom right corner to contact us for assistance.

Where Can I Find My Twic Card Balance?

Your Twic Card balance is connected to your Twic Wallet. Please navigate to your Twic account and click on the Wallet Icon in the top navigation bar to locate your Twic Card balance.

Where Can I Use My Twic Card?

Using the card

We recommend adding your virtual card or physical card to your mobile wallet on iOS and Android. This allows you to pay in the physical world where smart payments are accepted.

Common Eligible Transactions

  • Gyms
  • Sports clubs
  • Fitness Studios

Common Ineligible Transactions

Your company may allow fitness equipment or other items to be purchased using your benefits dollars, but because Twic Card can only identify a particular merchant and not the products being sold at the time of purchase, the following transactions are usually declined:

  • Fitness or wellness products sold on Amazon (e.g. knee braces, jumping ropes, etc.)
  • Equipment purchased at sporting equipment stores (e.g. REI, Sports Basement, etc.)
  • Retail stores or outlets (e.g. Nike, Footlocker, etc.)

If you feel a transaction that should have been approved was rejected, please contact our support team by clicking on the chat icon in the bottom right corner and we'll be more than happy to assist you.

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