Different providers in Twic Store have different policies. Please make sure to checkout the FAQ section for each product for the detailed policy before checking out.

Canceling an order

If you'd like to cancel an order, please make sure to reach out to our Member Experience Team as soon as possible. We may be able to cancel the order for before it's fulfilled, though this cannot be guaranteed. 

Canceling a subscription

If you'd like to cancel a subscription, it's subject to the provider's cancellation policy. You may find this in the product's FAQs section. 

Returning a product

Currently, products placed through Twic Store isn't allowed to be returned. If you have a warranty claim, please contact the manufacturer directly. 

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