Different providers in Twic Store have different policies. Please be sure to review the FAQ section of each product for the detailed policy before checking out.

Canceling an order

If you'd like to cancel an order, please reach out to our Member Experience Team as soon as possible. We may be able to cancel the order for before it's fulfilled, although this cannot be guaranteed. 

Canceling a subscription

If you'd like to cancel a subscription, please be aware that the cancellation is subject to the provider's cancellation policy. You may find this in the product's FAQs section. 

Returning a product

Currently, products placed through Twic Store cannot be returned. If you have a warranty claim, please contact the manufacturer directly.

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