Depending on your benefit election with your employer, you can order a new benefits card to use for your HSA, FSA, LPFSA, DCA, and Commuter accounts. Upon enrolling in benefits with your employer, your Benefit Card will be automatically ordered and shipped to your address on file. However, if you need to order a new card or a replacement card, please follow the steps outlined below.

To request a new benefits card, please go to your Twic portal.

Step 1: Go to the Settings by clicking your profile photo in the upper-right corner.

Step 2: Go to Benefits Card section, and then click Request a Card.

Step 3: Select yourself as the Cardholder.

Step 4: Fill out the Shipping Address on the next page.

Step 5: Once you click "Submit", then you are all set!

Please wait for 7-10 business days for a new card to be delivered. If you have any questions, please reach out via live chat or send an email to support@twic.ai. If you'd like to order a benefits card for a dependent, please see this article.

To Cancel Your Current Benefits Card

If you lost your current Benefits Card and would like to order a new one, we recommend completing the steps below:

Step 1: Go to the Settings by clicking your profile photo in the upper-right corner.

Step 2: Go to Benefits Card section, and then click Cancel Card.

Step 3: Once your card has been cancelled, follow the steps 2-5 from the Request a New Card section outlined above.

To track the Benefits card delivery

We're sorry that we don’t have a tracking number for the card. But you can expect to receive it in 5-7 Business days after the card is issued.

If you still can't determine whether an item is eligible, please feel free to reach out to us via live-chat, email to support@twic.ai, or call us at 844-902-2902.

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