There are two methods for spending a CDH Account:

1. Submitting a manual claim- submitting a receipt for a purchase made out of pocket or an unpaid bill to receive funds to pay that provider.


You will be reimbursed via Direct Deposit or Check. You can choose your reimbursement method by going to Twic Portal → Settings → Payment.

2. Using a debit card - Swipe at an eligible merchant or to purchase eligible items.

3. Twic FSA/HSA Stores - Click on Store on your Twic main page. When the account is selected, you will see a list of clickable links to a third-party store that provides FSA/HSA eligible items, including Amazon, CVS, Walgreens, FSA Store, and HSA Store.

After clicking on the selected store, you will be directed to an intermediate page and ultimately the stores where you can purchase FSA/HSA eligible items.

Note: These stores are only available for users who have an FSA, HSA only, or an HSA combined with LPFSA. These stores are our third-party vendors. Once directed to the specific store, you would handle transactions with them directly, so you would need to enter your benefits card or personal payment information upon check-out.

If you still can't determine whether an item is eligible, please feel free to reach out to us via live-chat, email to support@twic.ai, or call us at 844-902-2902.

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