After you leave your employer, you may still have some unreimbursed expenses that occurred during your employment. You will need to submit them during the run-out period. Now that you lose your working email access and SSO, how do you manage the accounts on Twic? You can:

  1. Provide your receipt and notes to support@twic.ai, and our Member Experience Team will help submit the claims for you.

  2. Provide your name and old working email information to support@twic.ai, and we will provide you more details on how to manage your account during this period.

Please note that during the run-out period, the only way for you to spend the money from your pre-tax accounts is paying out-of-pocket first and submitting the manual claims. Your existing Twic card will be deactivated

If you have any questions, please feel free to reach out to us via live-chat, email to support@twic.ai, or call us at 844-902-2902.

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